RetireEase Managed Services Proposal

RetireEase Managed Services Proposal
Comprehensive IT solutions designed to empower your business with robust, secure, and scalable technology infrastructure.
BrightWorks TechnologiesColumbia, SC
Introduction
Executive Summary
BrightWorks Technologies is pleased to present this Managed IT Services Proposal. Our goal is to deliver robust, secure, and scalable technology solutions that empower your business to operate efficiently, reduce risk, and focus on core growth initiatives.
With over 20 years of industry experience and a proven track record in cybersecurity and IT strategy, we are confident in our ability to meet RetireEase's unique needs.
Who We Are
About BrightWorks Technologies
Passionate & Personal
A vibrant, boutique team in Columbia, SC delivering world-class, friendly IT support with a personalized touch.
Experienced Since 2015
Extensive experience installing, configuring, and maintaining IT infrastructure for small and medium businesses.
Remote-First Approach
80% of work performed offsite using remote management tools, enabling rapid response to fix problems quickly.
Comprehensive Service Portfolio
Managed IT Services - Complete infrastructure management
Network Analysis & Design - Optimized network architecture
Backup & Disaster Recovery - Business continuity assurance
Cybersecurity - Advanced threat protection
Cloud Infrastructure - Scalable cloud solutions
IT Consulting & Strategic Planning - Expert guidance
Our Mission
Partnership Goals
BrightWorks Technologies will provide comprehensive managed IT services to RetireEase, ensuring secure, reliable, and high-performing technology infrastructure. This partnership allows you to focus on business objectives while we proactively manage, monitor, and optimize your IT environment.
Strengthen Security
Enhance compliance and protect critical data
Improve Reliability
Maximize system uptime and performance
Streamline Operations
Optimize IT processes and workflows
Enable Growth
Support digital transformation and scalability
Services
Statement of Work
BrightWorks Technologies will deliver a comprehensive suite of managed IT services designed to ensure the security, reliability, and scalability of your technology environment. Our proactive, client-centric approach combines continuous monitoring, expert support, and strategic consulting to minimize downtime and optimize performance.
Scope of Services
24/7 Remote Monitoring & Management of endpoints and servers
Proactive maintenance, updates, and patch management
Network analysis, optimization, and documentation
Data backup and disaster recovery planning/testing
Cybersecurity monitoring, threat prevention, and incident response
Help desk support via email and phone
Cloud infrastructure management (optional)
Deliverables
Monthly Reports
System health and performance metrics
Security Summaries
Incident tracking and threat analysis
Strategy Sessions
Quarterly IT planning meetings (optional)
Documentation
Complete network and infrastructure records
Investment
Your Investment
The following breakdown provides transparent, flat-rate pricing with no hidden costs, enabling confident budgeting while receiving comprehensive support. Each component is designed to deliver maximum value aligned with your technology needs.
Quote found at https://brightworks.io/8yaoC0BTKYCxk
Business Managed Network Service
Compliance-grade firewall, managed WiFi, network detection & response, switches, access points, UPS, and rack
Per Network Price = $145.00/month = $14.50/month (after 90% discount)
Business Managed IT Service - Enhanced
Next-gen antivirus, ransomware protection, patch management, remote monitoring, vulnerability management, backup & recovery, email security, help desk, onsite support, threat detection & response, SIEM & SOC
7 Users × $135.00 = $945/month = $850.50/month (after 10% discount)
Monthly Total (Before Discounts): $1090.00
Total Monthly Investment: $865.00
Agreement
Terms of Service
01
Initial Term & Renewal
12-month initial term beginning first day of following month. Auto-renews for successive 12-month periods unless 30 days' written notice provided. HaaS terms are 36 months.
02
Payment Terms
Monthly fees due on 1st of each month with 15-day grace period. Late payments may incur 1.5% monthly finance charge or maximum allowed by law.
03
Service Level Agreement
Critical requests: 2-hour response. Non-critical: 8-hour response. Onsite support 9AM-5PM Monday-Friday included with coordination.
04
Confidentiality & Protection
Both parties maintain confidentiality of proprietary information. Provider follows industry best practices and complies with applicable privacy laws.
Important Liability Disclaimer
Unprotected Devices
BrightWorks Technologies strongly recommends all devices connected to your network be included under our managed protection and security services.
If you choose to exclude or decline coverage for any device(s), BrightWorks Technologies cannot be held responsible for any issues, breaches, damages, losses, or disruptions that may result from or involve those unprotected devices.
This includes cybersecurity incidents, data loss, unauthorized access, or network outages originating from or affecting unprotected devices. By declining protection, you acknowledge and accept full responsibility for associated risks.
Limitation of Liability
Except for gross negligence or willful misconduct, Provider's liability shall not exceed total fees paid by Client in the preceding six months. Provider is not liable for indirect, incidental, or consequential damages.
Ready to Get Started?
By signing below, RetireEase authorizes BrightWorks Technologies to proceed with the managed services as outlined in this proposal. We look forward to partnering with you to deliver reliable, cost-effective, and worry-free IT support.
Next Steps
Review and sign the proposal acceptance
Contact Us
Tolvey Byrd
tolvey@brightworks.io
140 Stoneridge Dr, Ste 430
Columbia, SC 29210
We look forward to working with you!